Shipping & Returns

Shipping

Free US shipping over $99

Orders over $99 ship free within the contiguous United States via standard ground service. Most orders ship within 1–2 business days from our authorized fulfillment partners.

Standard US shipping

Orders under $99 ship for a flat $9 standard ground rate. Delivery typically takes 3–5 business days from the ship date.

UK shipping

We ship to the United Kingdom via tracked courier. UK shipping is calculated at checkout based on weight and destination. Delivery typically takes 5–8 business days from the ship date.

International shipping (outside US & UK)

We currently ship only to the US and UK. If you’re outside these regions, please contact us — we may be able to arrange shipping on a case-by-case basis for select products.

Order tracking

Once your order ships, you’ll receive a tracking number via email. You can also track your order from your account dashboard.

Returns & Exchanges

30-day return window

You have 30 days from the date of delivery to return or exchange any item for any reason. The product must be in its original condition with all accessories, packaging, and documentation included.

How to start a return

Email us at support@elevationgolflab.com with your order number and the reason for the return. We’ll respond within 24 hours with a return shipping label and instructions.

Free return shipping

Returns originating from the US and UK ship free using our prepaid return label. We don’t charge a restocking fee.

Refunds

Once we receive and inspect the returned item, refunds process within 3–5 business days back to your original payment method. You’ll receive an email confirmation when the refund is initiated.

Exchanges

For exchanges (different size, different model), follow the return process and place a new order for the replacement item. We’ll process the refund on the original purchase as soon as we receive the return.

Items that can’t be returned

• Items damaged from misuse or modification
• Items missing original packaging or essential accessories
• Custom or personalized items (none currently in our catalog)

Warranty

All products carry the manufacturer’s warranty as offered by Shot Scope, GolfBays, SwingPlate, or EazyNet. As an authorized dealer, we facilitate warranty claims directly with the manufacturer on your behalf. Contact us with your order number and we’ll handle it.

Damaged or Defective Items

If your order arrives damaged or the product is defective on arrival, contact us within 7 days of delivery. We’ll arrange a free replacement or full refund — whichever you prefer. Photos of the damage help us process the claim faster.

Lost Packages

If your tracking shows delivery but you haven’t received the package, check with neighbors and your building’s package handling first. If it’s still missing after 48 hours, contact us — we’ll work with the carrier to investigate or replace the order.