Shipping & Returns

Shipping

Free US shipping over $99

Orders over $99 ship free within the contiguous United States via standard ground. Most orders ship within 1–2 business days. Some items ship directly from the brand; their delivery cost shows at checkout.

Standard US shipping

Orders under $99 ship for $7.95 by standard ground, and arrive in 3–5 business days from the ship date. Express is $14.95.

UK shipping

UK orders over £50 ship free by tracked courier. Under £50, standard delivery is £4.99. Express is £6.99. Delivery takes 2–4 business days from the ship date.

International shipping

We also ship to the EU, Canada, Australia, New Zealand, Japan and a few other countries. The rate shows at checkout. Import duties and taxes may apply on arrival.

Order tracking

Once your order ships, you’ll receive a tracking number via email. You can also track your order from your account dashboard.

Returns & Exchanges

30-day return window

You have 30 days from the date of delivery to return or exchange any item for any reason. The product must be in its original condition with all accessories, packaging, and documentation included.

How to start a return

Email us at support@elevationgolflab.com with your order number and the reason for the return. We’ll reply within 24 hours with the return address and instructions.

Return postage

You pay the postage to send a return back, unless the item arrived faulty or we sent the wrong one. We don’t charge a restocking fee. The Net Return charges 15% on returned nets, and that is shown on each net’s product page.

Refunds

Once we receive and inspect the returned item, refunds process within 5–7 business days back to your original payment method. You’ll receive an email confirmation when the refund is initiated.

Exchanges

For exchanges (different size, different model), follow the return process and place a new order for the replacement item. We’ll process the refund on the original purchase as soon as we receive the return.

Items that can’t be returned

• Items damaged from misuse or modification
• Items missing original packaging or essential accessories
• Custom or personalized items (none currently in our catalog)

Warranty

All products carry the manufacturer’s warranty. As an authorized dealer, we facilitate warranty claims directly with the manufacturer on your behalf. Contact us with your order number and we’ll handle it.

Damaged or Defective Items

If your order arrives damaged or the product is defective on arrival, contact us within 7 days of delivery. We’ll arrange a free replacement or full refund — whichever you prefer. Photos of the damage help us process the claim faster.

Lost Packages

If your tracking shows delivery but you haven’t received the package, check with neighbors and your building’s package handling first. If it’s still missing after 48 hours, contact us — we’ll work with the carrier to investigate or replace the order.